qqkingbetPrivacy Policy

This page describes what we collect when you use qqkingbet and how we keep that data protected. We at qqkingbet take privacy seriously. We collect only the information necessary to operate our platform, process your deposits and withdrawals, and comply with applicable law.

Our privacy practices apply to all users of qqkingbet — whether you access us via our Android app, iOS browser, or desktop. We explain what data we collect, how we use it, who we share it with, and what rights you have. If you have questions about our privacy practices, contact our support team through the help icon in the qqkingbet app or browser.

We are transparent about data handling because trust is essential to our relationship with you. This policy is written in plain language so you understand exactly what happens to your information on qqkingbet.

What Data We Collect on qqkingbet

We at qqkingbet collect data in three categories: account information, transaction data, and usage data.

Account Information: When you create an account on qqkingbet, we collect your email address, phone number, full name, date of birth, and residential address. We also collect government ID details (KTP, passport, or driver's license number) and proof of address during Know-Your-Customer (KYC) verification. This data is required by law to prevent fraud and money laundering.

Transaction Data: We record every deposit, withdrawal, and bet you place on qqkingbet. This includes the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), timestamp, and outcome. We keep this data to settle disputes, comply with tax obligations, and detect fraud.

Usage Data: We collect information about how you use qqkingbet — which games you play, which sports you bet on, how long you stay logged in, and which features you access. We also collect your device type (Android, iOS, desktop), IP address, and browser type. This helps us improve our platform and detect security threats.

We do not collect payment card details on qqkingbet

When you deposit via mobile banking, local payment, or other digital wallets, your payment details stay with your wallet provider. We receive only a confirmation that the transaction succeeded. Your card or bank account number is never stored on our servers.

How We Use Your Data

We at qqkingbet use your data for specific purposes:

Account Management: We use your email and phone to send account notifications, password resets, and withdrawal confirmations.
Payment Processing: We share your name, address, and payment method with our payment partners (online payment, e-wallet, mobile banking, etc.) to process deposits and withdrawals.
Fraud Prevention: We analyze your transaction patterns to detect suspicious activity. If we notice unusual behavior, we may freeze your account temporarily and contact you.
Legal Compliance: We retain your KYC documents and transaction history to comply with anti-money-laundering (AML) regulations and tax law.
Platform Improvement: We analyze usage data to improve qqkingbet — fixing bugs, optimizing performance, and adding features users request.
Customer Support: We use your account history to help resolve disputes and answer your questions.

We do not use your data for marketing or advertising without your explicit consent. We do not sell your data to third parties.

Third-Party Processors

We at qqkingbet work with third-party service providers to operate our platform. These include:

Payment Processors: local payment, online payment, e-wallet, mobile banking, local payment, online payment, and banks (e-wallet, mobile banking, local payment, online payment) process your deposits and withdrawals. They receive your name, account number, and transaction amount.
Cloud Hosting: Our servers may be located outside Indonesia. Your data is encrypted in transit and at rest.
Customer Support Tools: We use third-party platforms to manage support tickets and respond to your questions.
Analytics: We use analytics tools to understand how users interact with qqkingbet. These tools collect anonymized usage data.

All third-party processors are bound by confidentiality agreements. We do not allow them to use your data for their own purposes.

We at qqkingbet encrypt all data in transit using HTTPS. Your password is hashed and never stored in plaintext. We review our security practices regularly.

qqkingbet Security Team

Your Rights on qqkingbet

You have the following rights regarding your data on qqkingbet:

Access: You can request a copy of all data we hold about you. Contact our support team and we will provide it within 10 business days.
Correction: If your account information is incorrect, you can update it through Account → Settings on qqkingbet.
Deletion: You can request account closure and data deletion. We will delete your account data after 90 days, except where law requires us to retain it (e.g., transaction records for tax purposes).
Portability: You can request your data in a portable format (e.g., CSV). We will provide it within 10 business days.
Objection: You can object to certain uses of your data (e.g., analytics). Contact our support team to discuss your concerns.

To exercise any of these rights, contact our support team through the help icon in the qqkingbet app or browser. We respond in English and Bahasa Indonesia during business hours (Monday–Friday, 9 AM–6 PM local time).

Cookies and Tracking

We at qqkingbet use cookies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and keep you logged in.

Our cookies include: session cookies (keep you logged in), preference cookies (remember your language and theme), and analytics cookies (track how you use qqkingbet). We do not use tracking cookies to follow you across other websites. You can disable cookies in your browser settings, but some qqkingbet features may not work properly without them.

Data Retention

We at qqkingbet retain your data for as long as necessary to provide our service and comply with law:

Account information: retained while your account is active, then deleted 90 days after closure (except where law requires longer retention).
Transaction data: retained for 7 years to comply with tax and AML regulations.
Usage data: retained for 12 months, then anonymized.
KYC documents: retained for 7 years after account closure.

If you request account deletion, we will delete your data according to these timelines. Some data may be retained longer if required by law or to resolve disputes.

Changes to This Policy

We at qqkingbet may update this privacy policy from time to time. If we make material changes, we will notify you via email or through a prominent notice on qqkingbet. Your continued use of qqkingbet after changes take effect means you accept the updated policy.

This policy was last updated in 2024. We review it annually to ensure it reflects our current practices and applicable law.

Contact Us About Privacy

If you have questions about our privacy practices on qqkingbet, or if you want to exercise your rights, contact our support team. We respond to privacy requests within 10 business days.

You can reach us through the help icon in the qqkingbet app or browser. We respond in English and Bahasa Indonesia. You can also contact us during business hours (Monday–Friday, 9 AM–6 PM local time) for urgent privacy concerns.

Our services are available only where local law permits. Your use of qqkingbet is subject to this privacy policy and our terms of service. If you do not agree with our privacy practices, you may close your account at any time.